HOUDEIFA HADEF

Senior Bank Operations Analyst

Dubai, United Arab Emirates

Profile summary

Senior Bank Operations Analyst with 14 years of experience specializing in banking products, services, and operations within GCC markets. Trilingual professional with expertise in bank systems, regulatory compliance, clearing cheques, and corporate loan operations. Resulted in capability in overseeing payment processing, loan lifecycle administration, and AML KYC risk evaluations across 2 organizations.

Career highlights

Clearing and Remittance Operations: Oversaw and ensured the timely and accurate processing of inward and outward clearing cheques alongside checking and controlling process queues in remittance systems.

Corporate Credit and Loan Administration: Handled new loan disbursements and amendments for a diverse portfolio of corporate credit including complex syndicated, bilateral, Murabaha, and Ijarah facilities.

AML and Risk Evaluation: Evaluated client AML KYC conducted and verified appropriate risk profiles while conducting complex case investigations, alerts clearing, and suspicious activity reviews.

System Upgrades and Testing: Participated in User Acceptance Testing for system upgrades and changes while managing account blockings, internal fund transfers, and routine account reconciliations.

Key skills

SkillsSharia Principles of Islamic Finance Regulatory and Compliance Knowledge Bank Systems Knowledge Banking Products Services and Operations Knowledg Customer Servicing/Relationship Management corporate loan operations or processing Time management and organizational skills thinking skills Banking Products, Services and Operations Knowledg Clearing Cheques Payment Processing Risk Profiles Loan Lifecycle Administration Bank Systems Regulatory Compliance Cross Functional Workflows Account Settlements

Professional experience

Supervisor General Bank OperationsApr 2019 - Present
Dubai Islamic BankDubai

Oversee and ensure the timely and accurate processing of inward and outward clearing cheques, including in-house and post-dated cheques.

  • Participate in User Acceptance Testing (UAT) for system upgrade and changes.
  • Checking and controlling process queues in remittance systems and related E-mail queues.
  • Strategic and analytical thinker with superior problem solving and decision making skills.
  • Evaluated client's AML KYC conducted and verified appropriate risk
Senior Operations AnalystJan 2015 - Apr 2019
Dubai Islamic Bank

Directed operations for payment processing and credit facilities, governing cross-functional workflows across internal queues and external clearing channels. Evaluated compliance controls and risk profiles, managing complex investigations alongside corporate loan lifecycle administration.

  • Steered User Acceptance Testing protocols for system upgrades to maintain operational continuity during software transitions.
  • Investigated suspicious activity alerts and verified client compliance with AML and KYC regulatory frameworks.
  • Administered corporate loan disbursements and credit facility amendments across diverse syndicated and bilateral portfolios.
Customer Service SpecialistJan 2012 - Dec 2014
Al Ansari Exchange

Authored core banking maintenance workflows, reporting directly to operations leadership and coordinating adjustments to pricing, repayment schedules, tenor terms, and final account settlements.

  • Executed internal fund transfers and managed daily account blocking and unblocking procedures to support core banking operations.
  • Performed routine internal account reconciliation and maintained dual control standards through peer currency audits.
  • Collaborated with credit, finance, and payments teams to align operational workflows and prevent data security breaches.

Education

Master of Business Administration (M.B.A.)Jan 2015 - Jan 2017
Geneva Business School

International management

  • Dubai
Bachelor of CommerceJan 2005 - Jan 2009
Université Mentouri de Constantine

Marketing

  • Algeria
Geneva Business SchoolJan 2015 - Jan 2017
Dubai | Master of Business Administration (M.B.A.) in International

management

Université Mentouri de ConstantineJan 2005 - Jan 2009
Algeria | Bachelor of Commerce in Marketing

Certifications

KYC and Anti Money LaunderingKYC
Investment Banking Analyst
Foundation Islamic Finance
Effective Communication

Languages

Arabic · Professional

English · Professional

French · Professional